Refund policy

Returns Policy – www.coopsuperstores.ie

General:

  • This Returns Policy only applies where you make a purchase online from our website.
  • We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
  • You can amend an order provided we receive notice of your wish to amend before it is dispatched. If you wish to amend your order please contact ecommerce@dairygold.ie quoting your order reference number.

Returning an item you purchased:

  • When you complete an online purchase, you have a statutory right to return goods (other than perishable or made to order or bespoke/customized goods) up to 14 days (the “Cooling-Off Period”) after receiving your order for a refund of that item, or to exchange it.
  • Temperature controlled products e.g. animal vaccines, are exempt and cannot be returned due to change of mind. These products are clearly marked as temperature controlled on their product page. This does not affect your statutory rights.
  • This cancellation right is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. A full refund of the value of the goods will be made upon our receipt of the returned goods.
  • This cancellation right does not apply in the case of:
    • Personalised or bespoke Products;
    • Products that are liable to deteriorate or expire rapidly;
    • Sealed products not suitable for return for health protection and hygiene reasons which have been unsealed; and
    • Products which are inseparably mixed with other items after their delivery.
  • If you exercise the right to return in accordance with the above, you will be responsible for the direct cost of returning the goods to us.
  • To cancel a purchase in accordance with your legal right to do so as set out in this Policy If you wish to return your order you must do one of the following:
    • Complete the cancellation form available here and send to ecommerce@dairygold.ie; (a link to the website cancellation form will also be included in our dispatch confirmation email); or
    • email ecommerce@dairygold.ie or contact our customer services team by telephone on 1890 22 11 33 or by post to Webstore, Co-Op Superstores, Raheen, Co. Limerick indicating your wish to return the Product; or
    • return the Product to your local Co-Op Superstores within 14 days of delivery. When contacting the online store or local Co-Op Superstore please have a copy of the order/invoice details available.
  • All goods should be returned to your local Co-Op Superstores or via an insured, traceable service to: Webstore, Co-Op Superstores, Raheen, Co. Limerick, Ireland.
  • Any breakages or damages must be reported to ecommerce@dairygold.ie within 2 days of delivery. If a Product is defective in any way, please return it immediately and we will replace the Product. We will also refund the cost of posting back the defective Product. Please retain proof of postage.
  • All items returned must be in their original condition - in its original condition & packaging, with all labels intact. Items which contain a security seal can only be returned if the security seal has not been tampered with.
  • Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You may be asked to provide evidence of the damaged goods if damaged in transit.
  • There is free disposal of unused/damaged/out of date animal remedy product purchased through this website.
  • Please ensure that the returns note enclosed with your order is completed and returned with your parcel.
  • Please make sure goods are securely packaged to avoid damage in transit.
  • Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account. We’ll refund you by the same method as payment (i.e. credit card, debit card, PayPal or credit account) regardless of whether item(s) returned to Webstore or your local Co-Op Superstores branch.
  • Any item that is soiled and/or damaged (including excessive smoke etc.) will not be refunded and any returned items will be resent back to the original delivery address.
  • If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.
  • This policy may be subject to change at any time.