How do I purchase online with Co-Op Superstores?

In order to find a particular product type e.g. steam cleaner, simply type in this word in the search engine box located on the top center of each page. The search engine will bring up that particular product. If you know the code of the product you are looking for you can search using this code. You can also browse through our range of products using the categories at the top of the page.

How do I find a product?

Browse different departments through the main menu on each page. Select a department and you will be redirected to chosen department’s page. Select a category to shop particular products in that department. After selecting a category you can filter further to simplify or carry out more precise searches.

How do I add a product to my Shopping Basket?

Simply click the "BUY NOW" button located below the description of the item you want to buy. This will automatically add the product to your basket.

How can I see what is in my Shopping Basket?

This can be viewed at any time by clicking on the "My Shopping Basket" link which is located at the top of the page.

How do I remove an item from my Shopping Basket?

If you have added a product to your shopping basket and you no longer wish to purchase it - simply click on "My Shopping Basket" and click on the "X" button next to the item you do not wish to purchase. This will automatically delete this product from your basket. If you wish to empty your shopping basket of all items, click on the "Remove All" text.

Do I need to be registered to buy?

No. You can purchase on the site without being a registered member, and access the regular checkout.

Can I place an order by telephone?

Unfortunately we don't offer this service.

How do I know if my order has been received?

Once your order is placed, you will receive an email to let you know we have received it. You will also get an email confirming that your order has been dispatched from our online store.

How do I pay for my order?

You have 2 options to pay for your order:
1.You can charge to your Dairygold Account (if you a registered member) – just follow the prompts in the checkout process in order to complete payment. You will receive an e-mailed receipt as soon as we start to process the order. Your use of your account in connection with this website is subject to the general account terms.
2. You can either:
• Pay by Debit/Credit Card
• Pay by PayPal

All prices are displayed and charged in Euro. Just follow the prompts in the checkout process in order to complete payment. You will receive an e-mailed receipt as soon as we start to process the order.
Helpful Payment Information
• Double check that all the details have been entered correctly before submitting the purchase
• Ensure that your card is registered to the billing address
• After entering the expiry date, please click out of the box
• If you forget your password click “Forgot your password?” and when prompted enter the e-mail address that you registered with
• Enrol your card in an authentication scheme (Verified by Visa or MasterCard Secure) to ensure the prompt processing of your order

How do I become a Dairygold Account Holder?

In order to set up a Dairygold Credit Account you must call to one of our 26 stores and complete a credit account application form.

Are online prices the same as in store prices?

Yes. Online prices are the same as in store prices, some promotional offers may vary between online and the various stores.

How can I contact Co-Op Superstores?

Co-Op Superstores Customer Care Team can be contacted by telephone at 1800 412563 (Mon-Sat 9am-5pm) or by e-mail at ecommerce@dairygold.ie.

When will my order be dispatched?

We offer standard delivery on all products on our website which are highlighted as “Available to buy online” – You can expect your order to arrive within 3 working days. We aim to dispatch all orders received before 12pm on the same day.

What is the delivery fee?

Our delivery fee's start from €4.75. For further information on all delivery options, visit our Delivery & Returns Information Page

Where do you deliver?

We deliver within Ireland to all 32 Counties

Do I have to sign for my delivery?

Yes, our delivery service requires a signature for every delivery, this ensures that we can track any order, and have confirmation from the customer that you have received your order.

How can I cancel an order?

If you wish to cancel your order you should email the Co-Op Superstores Customer Services ecommerce@dairygold.ie as soon as possible.

What do I do if I receive damaged products?

Contact the Co-Op Superstores Customer Care Team at ecommerce@dairygold.ie with your order number and a short description of the problem.

How do I return an item bought online?

You have 2 options for returning products to us – you can return the product to any of our 26 stores across Munster or you can send it via post/courier to our online store at Co-Op Superstores Online Store, Raheen Roundabout, Raheen, Limerick.

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

What should I do if the refund amount is incorrect?

Contact our Customer Care Team at ecommerce@dairygold.ie and we will solve the problem as quickly as possible.